Privacy policy

Who we are

The HavPet store is operated by Serenyu E-Commerce Co., Ltd. (杭州共遇电子商务有限公司), a company registered in the People's Republic of China (registration number 91330105MAKPXJYN2F), with its registered address at Room 1063, No. 183 Wenhui Road, Chaohui Subdistrict, Gongshu District, Hangzhou, Zhejiang Province, China. We are the controller of the personal information described in this policy. You can reach us at support@your-domain.com.

Information we collect

• Information you give us — your name, email address, shipping address, phone number (if you choose to provide it), order details, messages to our support team and newsletter sign-ups.
• Payment information — handled directly by our payment providers. We never see or store your full card number.
• Information collected automatically — device and browser type, pages viewed, and your approximate location (country) based on your IP address, which we use to show the right currency and shipping options.
• Cookies and local storage — essential storage that keeps your cart and checkout details on your device. We don't currently use advertising cookies; if that changes, we'll ask for your consent where required and update this policy.

How we use your information

• To process, ship and support your orders — necessary to perform our contract with you.
• To prevent fraud and keep our store secure — our legitimate interests.
• To send marketing emails if you've subscribed — based on your consent, which you can withdraw anytime.
• To meet our legal obligations, such as tax and accounting rules.
• To understand how our store is used and improve our products — our legitimate interests.

Who we share it with

We share personal information only as needed with:

• payment providers that process your payment (such as card processors, PayPal, Alipay and WeChat Pay);
• shipping carriers and fulfillment partners that deliver your order;
• IT, hosting and email service providers that help us run the store;
• professional advisers, and authorities when the law requires it.

We don't sell your personal information, and we don't share it for cross-context behavioral advertising.

International transfers

We're based in China and work with partners in other countries, so your information may be processed outside the country where you live, including in China. Where required, we protect these transfers with appropriate safeguards, such as the European Commission's Standard Contractual Clauses and their UK equivalent.

How long we keep it

We keep order records for as long as needed to fulfil your order and as required by tax and accounting laws. Marketing data is kept until you unsubscribe, and support conversations for as long as needed to resolve your request and any follow-up.

Your rights

If you're in the EU or the UK

You can ask to access, correct or delete your personal data, restrict or object to how we use it, receive a copy in a portable format, and withdraw your consent at any time. You also have the right to complain to your local data protection authority.

If you're a California resident

You have the right to know what personal information we collect and how we use it, to request that we delete or correct it, and to opt out of its sale or sharing — though we don't sell or share it. We won't treat you differently for exercising any of these rights.

To make a request, email support@your-domain.com. We may need to verify your identity first, and we'll respond within the time the law requires.

Children

Our store isn't directed to children under 16, and we don't knowingly collect their personal information.

Security

We use industry-standard safeguards, including encryption in transit, and rely on payment providers certified to PCI DSS standards for card data. No method of transmission or storage is completely secure, but we work hard to protect your information.

Changes to this policy

If we update this policy, we'll post the new version here with a new “last updated” date. For significant changes, we'll let you know by email or with a notice on our site.