Shipping policy

Where we ship

We currently ship to the United States, the United Kingdom and every member state of the European Union. If your country isn't listed at checkout, we can't deliver there just yet.

Shipping costs

Standard shipping is free once your order reaches 39 in your local currency. Below that, a flat rate applies:

• United States — free over $39, otherwise $4.95.
• United Kingdom — free over £39, otherwise £3.95.
• European Union — free over €39, otherwise €4.95.

Processing and delivery times

We pack orders within 1–3 business days (Monday to Friday, excluding public holidays). Your order ships from one of two places, depending on where each item is in stock:

• From our local warehouses — usually delivered in 3–7 business days.
• From our fulfillment center in China — usually delivered in 8–15 business days.

Delivery estimates include packing time. If your order contains items from both locations, it may arrive in separate parcels — at no extra cost to you. Peak seasons and customs checks can occasionally add a few days.

Duties and taxes

Our prices include all import duties and taxes for orders delivered to the United States, the United Kingdom and the European Union. You won't be asked to pay anything extra when your parcel arrives.

Tracking your order

As soon as your order ships, we'll email you a tracking link for each parcel. Tracking can take up to 48 hours to show its first update.

Address changes and missed deliveries

Need to change your address? Email us within 12 hours of placing your order and we'll do our best before it ships. If a parcel comes back to us because of an incorrect address or a missed collection, we'll contact you to arrange delivery again; a new shipping fee may apply.

Lost or damaged parcels

If your tracking hasn't moved for 10 business days, or your order arrives damaged, email us within 14 days of delivery (or of the estimated delivery date) with your order number and a few photos. We'll send a replacement or a full refund — whichever you prefer.

Questions?

Email support@your-domain.com — we reply within one business day. For returns, see our returns & refunds policy.